Service Delivery

Service Delivery

We thrive on the challenge of delivering cost reduction and service levels to surpass customer expectations.

In this competitive market, finding the right solution at the right price can often be a time consuming and frustrating task.

We offer a free of charge, bespoke and personal accommodation, meetings, events and rail booking service, including effective policy implementation and compliance, through to reporting, analytics and supplier management.

With experts on hand for your every need we will deliver the perfect solution - every time!

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Service Delivery

We are committed to offering exceptional customer service and aim to achieve the highest level of customer care, attention to detail and professionalism in the service we provide.  

Your dedicated account handlers will discuss your requirements at every level and ensure continuity of service delivery within time, cost and quality constraints. 

Our team are passionate about our industry. Their experience and expertise together with a pro-active approach assures you of a high level of customer satisfaction in line with your company goals.

Our customer service team are on hand to offer support and we welcome your feedback on all levels!

 

Out of hours support

Outside of our normal office hours, our experienced and knowledgeable "Out of Hours" team are available to deal with emergency requirements and booking queries.

Crisis Management

Our 24/7 emergency contact team are here to help should there be an incident that may affect your guests/employees.  The team are trained to handle crisis situations and respond appropriately, always keeping you up to date and providing you with the required data and support.